Frequently Asked Questions.

HOW DO I BOOK

Bookings can be made by calling us on 01782 460508 or 07842746937 or by contact us

HOW MUCH NOTICE DO YOU NEED TO BOOK

You can book anytime. However, we do get busy during peak times, so it is always best to book early to avoid disappointment.

WHEN ARE YOU AVAILABLE FOR HIRE

We are available 7 days a week.

WHEN DO YOU DELIVER?

Deliveries are made from around 7.00 am to 12.00 pm. Collections are made from 5.00 pm. In the busy summer months we deliver and collect on a geographical round basis, we do try to be as flexible as possible. If you require specific delivery times please inform us at the time of your booking. We accommodate exact delivery and collection times for indoor hall parties or if you are organizing a school fete.

WHAT DO I NEED TO DO PRIOR TO YOUR ARRIVAL
Our inflatables are delivered on a sack barrow and we need an adequate clear access for this (approximately 3 ft depending on the inflatable ordered). Please ensure the paths or access to your garden are free from obstacles, we will need access to mains power electricity with 50 meters of where you would like the unit sited. Please prepare the site prior to our arrival, in the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whilst the access and or site is cleared and prepared.

ON WHAT SURFACE CAN THE INFLATABLE BE SET UP ON

we can set up on surfaces such as - patios and grass and also indoors in any venue. Heavy weighted sand bags are used for all areas as mentioned above to secure the inflatables to the surface. And of course grass and soft ground, Soft surfaces are staked to the ground, and for safety reasons any inflatable outdoors must be sited on reasonably flat surfaces (slight slopes are acceptable),The site area needs to be free from stones, sharp objects such as washing line pole sockets, dog mess and excessive mud. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it is brushing up against bushes, trees, fences etc….Barbecues must not be sited within 8 feet of the inflatable.

DO YOU BELONG TO ANY TRADE ASSOCIATIONS

We are members of the B.I.H.A. (British Inflatable Hirers Association) TIPE (The Inflatable Play Enterprise)

DO YOU HIRE CASTLES OVERNIGHT

Overnight hire is available on selected bouncy castles. Two forms of identification are required for overnight hire.

WHAT HAPPENS IF IT RAINS

If it is raining on the day of your party we may telephone you to see if you want to take a chance on the weather. The bulk of our castles have shower covers fitted in case the weather is not as forecast. We do not charge for the cancellations due to bad weather, providing you cancel before we leave base to deliver your inflatable

DO YOU FULLY INSTALL THE INFLATABLE

We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you and go through with you safety instructions. for example, what to do if there should be a heavy rain or strong winds etc. we also collect and fully dismantle all equipment at the end of your booking.

WILL THE INFLATABLE GO IN A HALL

All our inflatable equipment are suitable for halls, community centers or any indoor venue.The height of each castle is given in the description, always inquire with the hall you are booking with as to the height of the ceiling. We have catered for many parties in halls over the years, please contact us with the name of your venue, we may be familiar with the hall and we will be happy to advise you.

DO YOU HIRE ADULT EQUIPMENT

We do stock a range of adult inflatables, sumo suits, and gladiator duels which are specifically designed for adult use. If you are organizing an event or party where adults will need to use the equipment please order adult units. Adult equipment is made very differently from children’s castles, adults using children’s castles cause damage to castles and injury to users.

DO YOU OFFER INFLATABLES FOR HIRE FOR SCHOOL FETES

We do hire equipment for school fetes. We offer packages which are ideal for school fetes or private family parties. Please contact us or Email us at info@bellybouncecastles.co.uk for more details.

IF I NEED TO CLEAN THE CASTLE WHAT CAN I USE

Our inflatables are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any spoiling prior to us collecting at the end of your hire then only hot soapy water (fairly liquid) can be used to clean the castle. Chemical cleaning agents must not be used. It is important to clean any marks quickly. Face paints for example, must be cleaned off immediately whilst it is still wet, if not the face paint will permanently stain the castle.

DO YOU HAVE PUBLIC LIABILITY INSURANCE

Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire. You are responsible for supervision.

HOW LONG DOES IT TAKE TO SET UP

It takes approximately 15-20 minutes to install or collect our equipment depending on which inflatable is ordered and ease of access.

CAN I COLLECT THE INFLATABLE FROM YOU

We need to install and collect our inflatables ourselves for safety reasons and insurance constraints.

DO I NEED TO SHOW IDENTIFICATION

We do need to see two forms of identification for overnight bookings. A utility bill showing your address and another form of ID showing your name and signature, such as a driving license. We will be unable to proceed with the hire is you fail to provide identification. It is at the delivery drivers discretion to decide whether the property/ venue is safe enough.

WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING

We do not charge for cancellations due to bad weather. If you need to make a cancellation please notify us as soon as possible.

HOW DO I MAKE A BOOKING

Payment can be made in cash on delivery, cheque (10 days in advance of your booking), bank transfer or Pay Pal.

ANY MORE QUESTIONS

Please contact us


WE DELIVER TO THE FOLLOWING AREAS

We cover all areas in Stoke On Trent , Newcastle- Under- Lyme, Teen, Leek, Stone, Blythe Bridge, Keele, Cheshire and Staffordshire.

About Us

You can't go wrong when you choose Belly Bounce Castles!

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